Frequently Asked Questions
Everything you need to know about your Hyperlite gear.
How long does shipping take for pro-grade equipment?
Standard shipping typically takes 3-5 business days. For oversized items like boards and racks, please allow up to 7 business days for specialized handling.
What is your return policy on used sports gear?
We offer a 30-day return window for items in original, unused condition with tags attached. For safety reasons, protective gear that has been worn in-game cannot be returned.
Do Hyperlite products come with a manufacturer warranty?
Yes, all our premium sports equipment comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
How do I determine the correct size for my equipment?
Each product page features a detailed 'Size Guide' button. We recommend measuring based on our specific charts as pro-fit gear often differs from standard apparel sizing.
Do you offer international shipping for global athletes?
We currently ship to over 50 countries. International shipping rates and duties are calculated at checkout based on your specific location and order weight.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.